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Customer economics

Prepaid Work Still Has to Pay

A studio can collect more cash upfront yet earn less from its work; compare delivery costs before choosing the offer.

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A full bank account can mislead

A design studio owner must quote four projects for a customer's next month. A prepaid package feels safer than separate orders. Yet cash in the bank can hide a low return on a fully booked team.

In this hypothetical example, all figures are assumed. The customer accepts either offer. Each project needs eight delivery hours, production costs $40 an hour, and only 32 hours are available. Existing cash covers fixed bills.

Put both offers through the arithmetic

With the package, the customer pays $2,400 upfront. Four projects use 4 × 8 = 32 hours and cost 32 × $40 = $1,280. Revenue minus direct delivery cost is $1,120.

For separate orders, the customer pays $700 per project, half upfront. Revenue is 4 × $700 = $2,800; subtracting $1,280 leaves $1,520. Deposits provide $1,400, enough to fund production. These contributions still have to cover overhead. Advance payments become revenue as work is delivered.

Sell only the hours you can deliver

Choose separate orders here: both options fund delivery and fit capacity, but separate orders contribute $400 more. Prepayment changes collection timing; it does not reduce revision work.

Before booking, require signed scope and the deposit. Check that the delivery estimate includes every promised revision. After the first project, compare its time record with the eight-hour allowance. An overrun requires a fresh forecast. If the total exceeds 32 hours, reduce scope or renegotiate dates before promising more work.

Reuse can change the answer

Now change this hypothetical offer: the package requires one reusable template and a single batch review; separate orders retain individual briefs and reviews. Assume package delivery falls to five hours per project. Its contribution becomes $2,400 – (4 × 5 × $40) = $1,600.

The package wins only below 22 total delivery hours: $2,400 – (22 × $40) = $1,520. Verify template acceptance and a timed pilot before relying on that saving. If separate orders also save time, recalculate both.